Terms and Conditions

1Company information and scope

Lindahl Tutoring is a tutoring service operated from Norway, registered with Norwegian organisation number 921 225 148. These Terms and Conditions are governed by and construed in accordance with Norwegian law.

Lindahl Tutoring provides one-to-one online tutoring lessons delivered remotely.

By booking a lesson or purchasing a lesson package, the student — or their legal guardian, where applicable — agrees to these Terms and Conditions.

2Prices and payment

All prices are listed and charged in euros (€).

The standard rate is €90 per hour. A trial class is free of charge and lasts 30 minutes. It may only be booked once per student, and only by students who have not previously booked lessons with Lindahl Tutoring.

Packages are sold as a number of tutoring hours at a reduced rate. The package prices in force are those shown on the booking page at the time of purchase.

Payment is taken at the time of booking a lesson or purchasing a package. All standard online payment methods are accepted.

A confirmed payment constitutes acceptance of these Terms and Conditions and confirmation of the booking.

3Booking and scheduling

Lessons are booked through the booking calendar on the Lindahl Tutoring website.

The booking system adjusts for time zones automatically. Students are shown available lesson times in their own local time zone.

It is the student’s responsibility to attend the lesson on time, and to ensure access to a stable internet connection and suitable equipment.

4Cancellation and rescheduling

Lessons may be cancelled with a full refund if cancellation occurs at least 12 hours before the scheduled start time.

Lessons cancelled with less than 12 hours’ notice, including no-shows, are payable in full and no refund will be provided.

Exceptions may be made in cases of unforeseen illness or emergency, provided appropriate evidence is supplied — for example, a doctor’s note. Lindahl Tutoring retains full discretion in determining whether such evidence is acceptable.

If a lesson must be cancelled by Lindahl Tutoring, the student will be offered either a rescheduled lesson or a full refund of the lesson affected, in addition to an extra lesson provided free of charge.

5Refunds

The trial class is free of charge, so no payment arises that could be refunded.

Individual lessons are refunded only in accordance with the cancellation rules set out above.

Where a lesson booked against a package is cancelled in time, the refund takes the form of those hours not being deducted from the package.

Refunds are issued to the original payment method. Most refunds are processed within one to two days, and all refunds within 14 days of the cancellation or withdrawal.

6Right of withdrawal on packages

When you buy a package you have 14 days from the date of purchase to withdraw from it. No reason has to be given.

If you withdraw within those 14 days, every hour you have not yet used is refunded, at the price per hour you paid. Hours already taught are not refunded, since the tutoring for them has been delivered.

To withdraw, send written notice to contact@lindahltutoring.com within the 14 days.

This right applies to packages. It does not apply to the free trial class, which involves no payment, nor to individual lessons already booked, which follow the cancellation rules above.

7Packages

Hours purchased as part of a package do not expire.

A package may be withdrawn from within 14 days of purchase, with any unused hours refunded — see the section on the right of withdrawal above.

Package hours may be transferred to another student by written agreement between the purchaser, the person receiving the hours, and Lindahl Tutoring. The transfer takes effect once that agreement is in place.

Hours may be freely split between subjects and topics as desired.

8Tutor obligations

Lindahl Tutoring undertakes to provide tutoring services in good faith and with reasonable professional care.

No guarantee is given regarding academic results, grades, exam performance, or specific outcomes.

Lindahl Tutoring reserves the right to refuse or terminate services in cases of inappropriate behaviour, abuse, or misuse of the service.

9Student obligations

Students are expected to:

• Behave respectfully and appropriately during lessons
• Attend lessons on time
• Ensure suitable technical conditions for online lessons
• Comply with academic integrity standards, including not using tutoring during live exams or assessments where this is prohibited

Failure to meet these obligations may result in termination of services without refund.

10Intellectual property

Slides and materials created during lessons are sent to the student after each lesson.

All materials are provided for personal use only. Redistribution, resale, or sharing with third parties is not permitted without prior written consent from Lindahl Tutoring.

11Recording of lessons

Lessons may only be recorded if explicit permission is given by both the student and the tutor in advance.

Where the student is under 18, that permission must be given by their parent or legal guardian.

Unauthorised recording of lessons is not permitted.

12Limitation of liability

Tutoring services are provided “as is”.

Lindahl Tutoring shall not be liable for indirect, incidental, or consequential damages, including but not limited to loss of academic opportunity or results.

Any liability shall be limited to the total amount paid by the student for the relevant lesson or package.

13Data protection and privacy

Personal data is processed in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

Further details are given in the Privacy Policy.

14Amendments to these terms

Lindahl Tutoring reserves the right to amend these Terms and Conditions.

The version in force at the time of booking applies to that booking or purchase.

15Contact

For questions, support, or disputes, Lindahl Tutoring can be contacted by email at contact@lindahltutoring.com or by phone on +47 415 87 006.